1. Introduction
VideoTranscode ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing API service.
2. Information We Collect
2.1 Personal Information
- Name and email address when you register for an account
- Payment information processed securely through Paddle
- Company name (optional)
- API usage data and logs
2.2 Technical Information
- IP addresses
- Browser type and version
- Device information
- API request logs and performance metrics
- Error logs and debugging information
2.3 Video Content
We temporarily process and store video files you submit for conversion. These files are automatically deleted after the retention period specified in your plan (4 hours for Free, 7 days for Pro, 30 days for Business).
3. How We Use Your Information
We use your information to:
- Provide and maintain our video processing services
- Process your transactions and manage subscriptions
- Send you service updates and technical notifications
- Monitor and analyze usage patterns to improve our service
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Provide customer support
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Processed videos are stored on secure AWS S3 buckets
- API keys are hashed and stored securely
- Regular security audits and monitoring
- Access controls and authentication measures
5. Data Retention
We retain your data as follows:
- Account information: As long as your account is active
- Processed videos: According to your plan's retention period
- API logs: 90 days for debugging and support purposes
- Billing records: As required by law (typically 7 years)
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers (AWS for storage, Paddle for payments)
- Law enforcement when required by law
- Business partners with your explicit consent
- In connection with a merger or acquisition
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Lodge a complaint with supervisory authorities
8. Cookies and Tracking
We use essential cookies for authentication and session management. We also use Google Analytics to understand usage patterns. You can control cookies through your browser settings.
9. Third-Party Services
Our service integrates with:
- Paddle for payment processing
- AWS for cloud infrastructure
- Google Analytics for usage analytics
These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at: